Accessibility

Tomi Jewelry is committed to excellence in servicing all customers, including people with disabilities, and we carry out our functions and responsibilities in the following areas:

We are committed to providing accessible communication for individuals with disabilities. While formal accessibility training is not yet fully implemented, we are working toward developing training and internal practices that support inclusive and effective communication.

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services.

We will ensure that our employees are trained to be receptive to various assistive devices that may be used by customers with disabilities while accessing our goods or services.

A majority of the furniture in the store (except the floating table), including the Jade Bar, is ADA-compliant. If you need any assistance with seating or access to displays, our team will be happy to help.

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties, except where the animal is excluded by law. At no time will a person with disability who is accompanied by a service animal be denied access to their service animal while on the premises. We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on our premises.

Special accommodations (with notice): If you require any additional accommodations (e.g., private consultation space, extended appointment time, alternative communication formats), please contact us in advance so we can make appropriate arrangements. Call (281) 994-5813 or email support@tomijewelry.com and let us know what you need.

In the event of a planned or unexpected disruption in our facilities or services usually used by people with disabilities, Tomi Jewelry will ensure the postage of a notice of temporary disruption. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Tomi Jewelry will offer to communicate with individuals in person if a notice is not suitable to their communication needs.

Tomi Jewelry is developing a training program for all Associates who work with the public and parties involved in customer service policy development. This program is coming soon as we formalize our accessibility practices. Individuals in the following positions will be trained:

Tomi Leadership, In-Store Management & Sales Associate Staff.

The goal of this policy is to deliver customer service in a way that meets customer expectations while servicing customers with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Feedback regarding the way Tomi Jewelry provides goods and services to people with disabilities can be made by contacting our Customer Service team at (281) 994-5813 or by emailing support@tomijewelry.com. Complaints will be addressed according to complaint procedures.

Tomi Jewelry is committed to meeting the communication needs of people with disabilities. When asked, Tomi Jewelry will provide information and communication materials in accessible formats or with communication supports.

This includes publicly available information about our services and facilities, as well as publicly available emergency information. Tomi Jewelry will consult with people with disabilities to determine their information and communication needs.

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.

Any policy of Tomi Jewelry that does not respect and promote the dignity and independence of people with disabilities will either be modified or removed.